FAQ for Custom Railings, Custom Gates & Balusters

Call 888-743-2325 to initiate your order and we will contact you for product details and order confirmation. A 25% product deposit is required to get your order started, and the balance, including shipping fees, are due prior to shipment. MasterCard, VISA, and personal checks are accepted.

What size is your railing? Width and height in inches are required. Most NatureRails™ meet 4″ code requirements unless otherwise requested. Our NatureRails™ are priced according to a standard height of 30″ tall. Please contact a representative if you have questions regarding height and installation options. Additional measurements are needed for incline staircase railing, please print and fill out our incline measuring guide to start your stair railing project. Incline Stair Railing Measurement Guide

Most US states require railing to meet a maximum 4″ code for open spaces, and 36″ in height for residential application. Commercial installations in the US and Canada require 42″ in height for railings.

Choose from the many exciting designs on our website, or work with Rob Gerdin, wildlife artist, to create a new design. What theme do you want? South Western? Contemporary? Select from Six Foot or Eight Foot Standard Railing products which are pre-designed panel inserts. Or, work with us to create a Custom work of art for your project.

This solution is perfect when you need exact measurement, irregular-sized panels, special designs, etc. The majority of our work is custom! Once your design is completed it is then faxed, mailed, or emailed to you for your approval or revisions. Three hours of design time is included for every 20 feet of railing ordered. Additional design time is rarely needed, but in the event that your project requires a high level of research and design, additional design time is billed at $75.00 per hour. Call and discuss your ideas today at 888-743-2325 or fill out our customer Contact form.

Maintenance-free railing from NatureRails™ is, well, just that. You receive your NatureRails™ panel with welded square tubing around the perimeter of the panel, which makes the panel extra durable. Then a 2.25″ or 1.75″ wide metal cap rail is welded to the top, to be used as the handrail. Two installation tabs are welded to the sides of each panel, as depicted in our Maintenance Free Installation Guide. This allows for quick, easy, bolt-in installation. After that, you’re done! No more annual staining of your wood railing! This all-metal system is just what you need if you are looking for something with minimum upkeep. Our durable powder coat finish is applied to all railing products.

Absolutely! They not only look gorgeous, but also have the highest quality finish we can apply! NatureRails™ are powder coated for years of maintenance free enjoyment. Unlike paints, powder coating is the best protection against rusting, cracking or fading. With our exterior products we first dip the metal in an acid bath with a rust inhibitor, apply a layer of powder coat primer, and then a final colored layer of powder coat. The powder coating is then baked on in a very large oven. View page two of Cardinal Paint’s Powder Coat Brochure for detailed product information about our Cardinal Industrial Finishes.

NatureRails™ uses a sheet of 10 gauge steel to cut your product. That is about 1/8″ thick. We use this thickness of materials because it is tough, durable, and does not leave sharp edges after cutting out the design. You may wonder why we don’t use 1/4″ thick steel. Well we certainly can upon request, but it isn’t necessary and will just catch more dust as well as making it heavier to ship. A railing that is designed properly to meet code does not need anything thicker than the 10 gauge steel. We can use other materials such as aluminum or stainless steel at your request on custom orders. Call if you have questions, 888-743-2325.

Your products are professionally packaged for shipping and will ship UPS or Fed Ex. We have access to most major carriers throughout North America. Freight ships via ABF Freight Systems. Canadian orders please add 6% Goods and Services Tax payable to Canada Border Services Association based on USD product invoice at time of delivery.

NatureRails™ has been shipping to Canada for nearly a decade without any problems! We have the ability to get your order across the border and to the most isolated locations quickly. Canadian orders please add 6% Goods and Services Tax payable to Canada Border Services Association based on USD product invoice at time of delivery. We love our Canadian clients!!